Returns Policy
How Returns Work
We want you to be happy with your purchase. If you need to return an item, please contact us first so we can discuss your options and provide return instructions.
Please do not send any products back without contacting us first.
Change of Mind Returns
Change of mind returns may be accepted at Hallbrand’s discretion. Please contact us before returning any product so we can review your request and provide return instructions.
If approved, returned products must:
- Be unused and in original condition.
- Be returned in their original packaging.
- Include all accessories, manuals and documentation supplied with the product.
Customers are responsible for the cost of tracked return shipping. A 5% restocking fee may apply to approved change of mind returns.
Faulty or Damaged Products
If your product arrives damaged or you believe it has developed a fault, please contact us as soon as possible.We’ll assess the issue and guide you through the next steps.
Products covered under the manufacturer’s warranty will be handled in accordance with our Warranty Information.
Questions Before You Buy?
If you have any questions before placing your order, we’re here to help. Whether you’d like product advice, compatibility guidance, or have questions about shipping, warranties or returns, please get in touch. We’re always happy to help you choose the right product with confidence.
Authorised Australian Distributor
Local advice and personalised support from Australia’s exclusive Kite Optics distributor.
Genuine Kite Products
Every purchase is backed by Australia’s official Kite Optics distributor.